Privacy Policy

Last updated: 2024-12-04

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your rights and how the law protects You.

We comply with applicable Canadian laws, including Quebec’s privacy regulations, to ensure the protection of Your Personal Data. By using the Service, You agree to the terms of this Privacy Policy.

Interpretation and Definitions

Interpretation

Capitalized words have meanings defined under the following conditions. The following definitions apply regardless of singular or plural usage.

Definitions

  • Account: A unique account created for You to access our Service or parts of our Service.
  • Company: Refers to Transcension AI, referred to as “We,” “Us,” or “Our” in this Privacy Policy.
  • Cookies: Small files placed on Your Device that track and store certain information about Your browsing behavior.
  • Country: Refers to Canada.
  • Device: Any device capable of accessing the Service, such as a computer, cellphone, or tablet.
  • Personal Data: Any information about an identifiable individual as defined by Canadian privacy laws, including name, email, or IP address.
  • Service: Refers to the Website and related services provided by the Company.
  • Service Provider: Any third party that processes data on behalf of the Company to support the Service.
  • Usage Data: Data collected automatically, including Device information, IP address, browser type, and visit behavior.
  • Website: Refers to Transcension AI, accessible from https://transcension.ai.
  • You: The individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect the following Personal Data to provide and improve the Service:

  • Name, email address, phone number, or other contact details.
  • Account-related information such as login credentials.

Usage Data

We automatically collect Usage Data during Your interaction with the Service. This includes:

  • IP address, browser type, operating system, and referral URLs.
  • The pages You visit, time spent, and other diagnostic data.

Cookies and Tracking

We use Cookies and similar technologies to enhance Your experience, analyze usage, and improve the Service. Cookies may include:

  • Necessary Cookies: Required for the Service to function (e.g., authentication).
  • Analytics Cookies: Help Us understand user behavior.
  • Preference Cookies: Store settings such as language preferences.

You can manage Your Cookie preferences in Your browser. Note that disabling Cookies may limit functionality.

Use of Personal Data

We use Personal Data for the following purposes:

  1. To provide the Service: Ensure smooth operation and troubleshooting.
  2. To communicate with You: For updates, security alerts, and promotional messages (with Your consent where required).
  3. For legal and contractual purposes: To fulfill obligations in agreements like SOWs and MSAs.
  4. To improve the Service: Analyze user behavior to enhance functionality.
  5. For compliance: Meet legal requirements under Canadian and Quebec privacy laws.

Sharing Your Data

We may share Your Personal Data in the following circumstances:

  1. With Service Providers: For hosting, analytics, or communication purposes, in accordance with strict confidentiality agreements.
  2. For legal obligations: To comply with Canadian law, court orders, or government requests.
  3. During business transactions: If the Company is involved in a merger, acquisition, or asset sale, Your data may be transferred as part of the transaction.
  4. With affiliates: Entities under common control with Us.
  5. With Your consent: For any purpose explicitly authorized by You.

We do not sell Your Personal Data.

Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:

  • Account data is retained while Your account is active.
  • Usage Data is anonymized or deleted after six months unless required for security or compliance.

Your Rights

As a user in Canada/Quebec, You have the right to:

  1. Access Your Personal Data.
  2. Correct inaccurate or incomplete data.
  3. Request deletion of Your data, subject to legal or contractual obligations.
  4. Withdraw consent where consent is the basis for data collection.
  5. Complain to a privacy commissioner if You believe Your rights have been violated.

To exercise these rights, contact Us through our contact page.

Security of Personal Data

We take commercially reasonable steps to secure Your Personal Data. However, no method of transmission or storage is completely secure. We recommend safeguarding Your account credentials.

International Data Transfers

Your data may be transferred to servers outside Your jurisdiction. We ensure appropriate safeguards are in place, such as contracts compliant with Canadian data protection standards.

Children’s Privacy

The Service is not intended for users under 18. We do not knowingly collect data from minors. If You believe We have collected data from a child, contact Us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify You of significant changes via email or through a prominent notice on our Website.

Contact Us

If You have any questions or concerns, You can contact Us through our contact page.